Business hours:
Online Fulfillment: 8am – 7pm MON – FRI | Random hours on SAT & SUN - but Guaranteed by Monday 5pm or 6pm
*** Saturday & Sunday Fulfillment *** Depending on staff availability, Orders fulfillment can take time later in the day 7pm – 11:59pm, & in some cases both can be pushed to Monday early Morning 8am - 7pm late.
Phone: 8am – 7pm MON – FRI | Random hours on weekends SAT & SUN
Email: 8am – 7pm MON – FRI | Random hours on weekends SAT & SUN
FB & IG messages: 8am -11:59pm – 7 days a week **Restrictions apply**
**We prefer emails First, Texts second, and Calls Third / last.
90% Of Requests Are Done Thru Email First, & Phone Calls Second / Last.... Please Use Email For Quicker Service / Response.
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Order Handling: 12-24 business operating hours – **Eastern Time – Tampa Florida**- which translate to: 24-48 normal hours
***Most of orders are fulfilled within the normal online department business hours ^^^^ However, it is possible for some orders to be pushed late if it happens to be super busy in combination with staff shortage or stock/technology/inventory management errors. We try our best to fulfill orders in a timely manner^^^^
***Orders Falling On Friday after 8pm, Saturday, & Sunday Will Be Shipped/Sent off to Main HUBS By Monday morning 8am & Monday evening 5pm - 6pm at the latest.
***Acceptance scans should appear right after the daily morning drop off between 8am – 11:59am; However in some cases, acceptance scans might fall in at a later time due to uncontrolled factors at the Carriers Facility. However, it is possible for acceptance scans to be pushed late to 3pm - 7pm if it happens to be super busy in combination with staff shortage or stock/technology/inventory management errors. We try our best to fulfill orders in a timely manner^^^^
- Order tracking: Please wait for 24 to 72 hours after your package has been shipped/label printed for tracking to be updated by email. *make sure your email is inputed correctly on checkout/on file. delays are common from time to time within carriers.
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Free shipping:
via: USPS Priority 2-3 days OR UPS Ground 2-5 days
Free 2-3 days priority shipping on orders above $70 to US STATES **Restrictions apply**
Flexible shipping is available 2-3 day on orders Below $69.99 to US STATES **Restrictions apply**
*** Probarberclippersupply has the Right to Choose the best Shipping method and carrier at its own discretion***
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wrongful scans by carriers:
Tracking numbers, in some cases, take a longer time to reflect online. Your package might be delivered while the tracking number is not updating at the time seen/checked on screen. In some other cases it might be marked delivered, but it has not gotten there yet due to wrongful scans by a carrier member
*** probarberclippersupply is not held responsible for any carrier wrongful scans or delays***
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Shipping Restrictions:
Applies on big, heavy, bulky, numbered count items and to the far away states on the map. Some items incur additional delivery charges. Customers will be notified by phone or email about shipping restrictions. If customer agrees to cover shipping difference, order will be shipped at customer’s consent. In Case of disagreement to cover shipping difference, order will be cancelled and money will be refunded back to customer.
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Signature Confirmation on Delivery:
Probarberclippersupply does not offer delivery signature confirmations as a required standard. It is an extra optional at the cost of $5 on checkout.
Note: Incase we fails to deliver Signature confirmations to customers selecting this optional service; then we shall refund the original cost of $5 back to the client with no questions asked. **No Party is held responsible as simple mistakes can occur within the professional work environment. We appreciate your understanding.
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Delivery:
Expected any time within 2-5 Business Days. Factors vary with each shipping carrier as delays are common from time to time within. We try our best to work fast to get your orders shipped on time.
*** Probarberclippersupply is not held responsible for any carrier wrongful scans or delays***
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In Case of missing/wrong items from package:
Customers shall call and make a claim within 12 hours upon delivery in accordance with the tracking number. If failed to do so within the set timeframe, Probarberclippersupply is not responsible for any further action. We will look into our records/pictures to see if the shortage/error happened on our end. If errors happen on our end, then we will be more than happy to assist you in a timely manner to solve the issue.
Phone: 813-439-7293 - Texting Preffered
Contact@probarberclippersupply.com
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Shipment stuck in transit and taking a very long time to get here:
WE can’t do much in these cases but to be patient and contact the carrier to figure out why the package is stuck and taking such a long time. If we receive the package back, we will contact the customer about the matter being & sending it back again to the respective address. We recommend that the buyer files a claim with the carrier right away.
*** probarberclippersupply is not held responsible for any carrier wrongful scans or delays***
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Stolen, missing, Or damaged during transit:
If the package was stolen or damaged while in transit, only the carrier can assist you with the process of covering back your lost package or equal value compensation. Please have all the information pertaining to the package ready so you can inform the carrier agent. If you need the tracking number or copy of invoice to complete any carrier related process, please feel free to contact us and we will be more than happy to provide you with the required information.
Phone: 813-439-7293 - Texting Preferred
Contact@probarberclippersupply.com
*** Probarberclippersupply is not held responsible for any carrier wrongful damages or delays***
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Undeliverable Packages (Return to sender):
Customers are responsible for shipping charges when re- shipping ”return to sender packages” to the assigned address on file.
For reasons out of our control:
- Wrong address provided by customer at checkout
- No one available to receive the package
- Vacant address
- Insufficient address
- Incomplete address
- Refusal of delivery
- Packages not picked up on time after delivery attempt
- Packages delivery attempt notice is left by the carrier at the front door
- Other unknown reasons…..
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