FAQs

*How can I view the status of my order placed?

You can click on the My Accounts and login. This page lists all your orders. If you did not create an account you can create one by clicking “create account”. Here you can save all your information like billing, shipping, phone, emails, and much more so you can have them readily pre-loaded at checkout when re-purchasing.

 

*What will shipping cost me?

We pay shipping on all orders above $70. Free 2-3 days priority shipping via USPS or UPS to the U.S states (Restrictions apply)

If your order is below $70, you can choose from the flexible shipping options (2-3 days shipping)

 

*Can I have my order shipped C.O.D. or pay after shipping?

COD is not available at the moment.

 

*Can i call and make an order over the phone if i’m experiencing trouble on the site?

Yes you can call and we will make you a manual invoice and sent it over for you to pay and will ship asap after.

 

*How quickly my order process?

We ship orders in the order they are received. Occasionally, we receive a large number of orders in a short period of time. If this occurs, your package may not ship immediately, we will however work to ship it quickly.  Orders on Saturday and Sunday get shipped out on Monday morning and Monday afternoon. *more on this on store policy*

Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico, american Samoa, Northern mariana island, and US Virgin Islands cannot be guaranteed.

 

*How fast should i receive my order and how i can track it ?

You will be emailed a tracking number once package is shipped. Delivery est 2-5 business days. factors vary with carriers. We cannot guarantee speed of shipping carriers as they have some delays at some times.*more on this on store policy*

 

*What forms of payment do you accept? 

powered via PayPal processing

We gladly accept Visa, Master Card, American Express, & Discover hosted on our site with hight security and protection. Also accepting Paypal, Paypal credit, and offering pay in 4* by PayPal.

 

*How can I contact someone if I have a question?

You can reach us by Text / Call 813-439-7293

Monday – Friday: 8AM -7PM ET | Random hours on weekends – SAT & SUN

contact@Probarberclippersupply.com

 

*Are your products new and genuine?

We only sell new, genuine products in their original packaging.

 

*Why is my credit card not accepted?

Billing address HAS to match your address that is associated with your credit card. make sure you enter the right info.

At some times you might have to refresh the page that you are on for a fresh start.

 

*Is it safe to use my credit card?

Yes!!! We are a Trust Certified E- Store with all the required web security online.

 

*What is the warranty on tools purchased from Idealbarbersupply?

We offer 30 days warranty on motor and battery. In other words, we cover complete failure within the first 30 days from delivery date.  Of Course, the manufacture limited warranty follows right after which takes care of any imperfections and minor issues. check on the manufacture warranty in the footer at the bottom of our site.*more on this on store policy*

 

*Shipment stuck in transit and taking a vary long time to get here?

WE can not do much in these cases. we recommend that the receiver make a claim with the carrier. *more on this on store policy*

 

*I Didn’t receive the item (I was out of town, busy ,refused)

1)     If the package is shipped via UPS, you can track the location of your package. When UPS is unable to deliver to your address, they will send you a postcard so that you can pick it up or request another delivery. However, if they are unable to deliver, they will then send it back to us.

2)      If the package is shipped via USPS, the post office will notify you when your package has arrived. You may need to pick it up at the Post Office or the carrier may deliver it to your address. If they are unable to deliver to you, they should send the package back to us.

At that time, we will attempt to contact you via email or phone for action regarding your return package. *more on this on store policy*

 

*My package got Lost, stollen, or damaged?

If the package was lost, stolen, or damaged while been shipped by the carrier, the carrier only can assist you with the process of covering back your lost package by making a claim. Please have all the information pertaining to the package ready so you can inform the carrier agent.*more on this on store policy*

Please check around doors, near by units, mail drop boxes, and neighbor doors.

 

Note on wrong scans by carrier:

Tracking numbers in some cases take a longer normal time to reflect online. Your package might be delivered and the tracking number did not update at the time seen on screen. In some other cases it might be marked delivered, but it has not gotten there yet due to wrongful scans at the carriers stations.*more on this on store policy*

Probarberclippersupply is not held responsible for any carriers delays, mistakes, damages, loses, and open boxes while shipped.

 

*My package is missing items?

Customer shall call and make a claim within 12 hours upon delivery in accordance with the tracking number. After the 12 hours, we are not responsible. We will look into our records and pictures taken to see if the shortage happened on our end. If so, we will be happy to help. *more on this on store policy*

 

*SHIPPING INFORMATION:

Probarberclippersupply has the Right to Choose best Shipping methods and carrier at our own discretion

  • USPS Priority Mail : Delivery within 2-5 business days + 12-24 hours to process the order.
  • UPS Ground : 3-5 business days +12- 24 hours to process the order.
  • All orders require 12-24 hours processing time before shipping.
  • Only USPS deliveries will be made on Saturday but not on Sunday. UPS delivery from Monday-Friday
  • Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico and Virgin Island cannot be guaranteed.
  • Order tracking: Please wait for 24 to 72 hours after your package has been shipped for tracking to be updated by email

 

How to get in Touch with our team ? Customer Service ?

90% Of Requests Are Done Thru Email First, Instagram/Facebook DMs Second, & Phone Calls Third/Last…. Please Use Email For Quicker Service/Response.

FOR FASTER RESPONSE / CUSTOMER SERVICE : EMAIL US DIRECTLY : CONTACT@Probarberclippersupply.COM

Phone: 813-439-7293

Monday – Friday : 8AM to 7PM
Random hours on weekends – SAT & SUN

Email: MON – FRI  8am – 7pm | Random hours on weekends – SAT & SUN

FB & IG messages:  8am -11:59pm – 7 days a week  **Restrictions apply**

Place Your Order Today & Get Priority Free 2-3 Days Shipping Over $70 ** Restrictions Apply **

 

How Quick Customer Service get Back to Customers ?

Usually our team Check emails Multiple Times in a day, about 5-6 times to be accurate.  Expect a reply to your email with-in  6-12-18  hours. Phone Service is not Preferred Most of the Time as we favor Email conversation record tracing. More than 90% of Customer Service is Done Thru Email.

 

Any Discount Codes available ? Yes !!

Get 10% OFF your Order Today – Some Items/categories are Excluded – Restrictions apply*…. Discount Code:  Probarber10